Frequently Asked Questions

We offer comprehensive digital marketing services including SEO (search engine optimization), PPC (pay-per-click advertising), social media marketing, content marketing, web design & development, and email marketing. We can handle one service or create integrated multi-channel strategies depending on your needs.

Absolutely! We work with businesses of all sizes, from startups and small local businesses to established enterprises. Our Starter package is specifically designed for small businesses, and we can customize any package to fit your budget and goals. We believe every business deserves access to professional digital marketing.

We've successfully worked with clients across diverse industries including home services, technology/SaaS, e-commerce, professional services (legal, accounting, consulting), healthcare, real estate, food & beverage, education, and finance. Our strategies are customized to your specific industry, target audience, and competitive landscape.

We combine AI-powered tools with human expertise for superior results. You get a dedicated account manager (not a rotating team), transparent reporting with real-time dashboards, no long-term contracts after onboarding, and integrated strategies rather than siloed services. We focus on revenue impact, not just vanity metrics.

Most clients see initial improvements within 30-60 days (technical fixes, on-page optimizations going live). Significant ranking improvements and traffic increases typically occur within 3-6 months. SEO is a long-term investment that compounds over time—unlike paid ads that stop the moment you stop paying. The timeline depends on your industry competitiveness, current website condition, and the aggressiveness of the strategy.

No ethical SEO agency can guarantee specific rankings—search algorithms are constantly evolving and Google explicitly warns against such guarantees. What we do guarantee: our proven process, white-hat ethical methods, transparent reporting, and our commitment to continuously improving your search visibility and organic traffic.

Local SEO targets location-based searches ("plumber near me") and Google Maps rankings. It includes Google Business Profile optimization, local citations, review management, and location-specific content. Regular SEO targets broader, non-location keywords. Most local businesses benefit from both strategies for maximum visibility.

Yes, absolutely. All on-page optimizations, content, and technical improvements become part of your website and remain yours. If you ever stop working with us, you keep everything we've built. We don't hold your website or content hostage.

ROI varies by industry, but our clients typically see $3-$8 in revenue for every $1 spent on PPC (300-800% ROI). B2B services often see higher returns, while e-commerce may have lower margins but higher volume. We focus on maximizing ROI through continuous optimization, A/B testing, and conversion tracking. You'll see exact ROI in your monthly reports.

Your PPC budget depends on your industry, competition, geographic targeting, and goals. Minimum recommended budgets: $1,500-$3,000/month for local service businesses, $3,000-$7,500/month for B2B, and $5,000+ for e-commerce. We'll analyze your market and provide specific recommendations during your strategy call.

Yes, we manage PPC campaigns across Google Ads (Search, Display, Shopping), Microsoft Ads (Bing), Facebook Ads, Instagram Ads, LinkedIn Ads, and other platforms as needed. We recommend the best platforms based on where your target audience spends time and where we can achieve the best ROI.

We continuously monitor and optimize all campaigns. If performance drops, we immediately investigate and adjust targeting, bidding, ad creative, or landing pages. You'll have transparent reporting showing what's working and what's not. If we can't achieve positive ROI, we'll honestly tell you and recommend alternative strategies.

We require a 3-month minimum commitment to properly implement and test strategies. Digital marketing needs time to show results—especially SEO. After the initial 3 months, you can continue month-to-month with 30 days notice to cancel. We earn your business through results, not by locking you into lengthy contracts.

No hidden fees. Your monthly package price includes everything: strategy development, implementation, reporting, and account management. The only additional costs would be ad spend for PPC campaigns (which goes directly to platforms like Google/Facebook) or premium tools if you choose enterprise-level services.

Yes, you can upgrade or downgrade with 30 days notice. As your business grows, you might want more services. If you need to scale back, we'll work with you. We want to be your long-term partner and will adjust to your changing needs.

We accept all major credit cards, ACH bank transfers, and wire transfers. Payment is due monthly in advance. We can also set up quarterly or annual billing with a discount for clients who prefer that arrangement.

All clients receive detailed monthly reports showing key metrics, progress toward goals, and strategic recommendations. Growth and Enterprise clients get bi-weekly updates and more frequent strategy calls. You also have 24/7 access to real-time dashboards showing current performance.

Growth and Enterprise clients get a dedicated account manager who knows your business inside-out. Starter package clients work with our team but may not have a single dedicated contact. All clients get personalized service—we never use automated responses or offshore teams.

Minimal. Initial onboarding requires 2-3 hours for discovery calls and information gathering. Ongoing, you'll spend 30-60 minutes monthly for strategy calls and reviewing reports. We handle the execution—you approve strategy and provide business insights.

We can conduct a comprehensive audit of your current marketing to evaluate performance and identify gaps. Many clients come to us after disappointing results elsewhere. We'll show you exactly what's missing and how we'd approach it differently—no obligation.

We guarantee our process, effort, and transparency—but no ethical agency can guarantee specific results because we don't control search algorithms, user behavior, or market conditions. What we can promise: proven strategies, continuous optimization, honest reporting, and our track record of 98% client satisfaction with measurable growth.

If you're not seeing progress after 90 days, we'll have an honest conversation about what's working and what's not. We'll adjust strategy, try different approaches, or—if digital marketing isn't the right fit—we'll tell you honestly. Your success is our success.

We track metrics that matter to your business: organic traffic, keyword rankings, conversion rates, cost per lead, customer acquisition cost, and most importantly—revenue attributed to our marketing efforts. We focus on ROI and business growth, not vanity metrics like impressions or followers.

Due to the nature of digital marketing services, we don't offer refunds for work completed. However, if you're unsatisfied within the first 30 days, we'll work intensively to address concerns or part ways amicably. Our 98% client retention rate shows we deliver on our promises.